Last Updated: September 10, 2026
These Terms of Use establish the conditions that apply when you visit, browse, or interact with our website and online retail services. They cover access to website content, product information, account features, purchases, communications, and other functions made available through the store. By accessing the website, creating an account, submitting an order, or using any of our online services, you agree to follow these Terms together with our Privacy Policy. If you do not accept these provisions, you should stop using the website and its related services.
Independent Retailer of Authentic Lush Products
FALSE ALARM LLC operates as an independent retailer and offers authentic merchandise from selected brands. We are not owned by, affiliated with, sponsored by, authorized by, endorsed by, or operated by Lush Handmade Cosmetics or its affiliated entities. Any references to Lush, including brand names, trademarks, product names, logos, images, or other protected materials, are provided solely to identify merchandise available through our independent retail business. Ownership of those trademarks and intellectual property rights remains with the applicable rights holders.
Website Access and Acceptable Use
The website is intended primarily for lawful browsing, shopping, and other legitimate personal purposes. You agree to use the website responsibly and in compliance with applicable laws and regulations. You must not use the website to interfere with its normal operation, compromise its security, access restricted systems without authorization, obtain information through improper means, or engage in conduct that could harm the website, our business, customers, service providers, or other parties.
Unauthorized automated collection of website information is prohibited. This includes the use of bots, crawlers, spiders, scraping programs, data-mining tools, or comparable automated systems unless we have provided written permission. Website materials may not be copied, reproduced, republished, redistributed, modified, sold, licensed, leased, publicly displayed, or commercially exploited without appropriate authorization from FALSE ALARM LLC or the relevant rights owner.
Website Materials and Intellectual Property
Our website may include written descriptions, photographs, graphics, product details, page designs, logos, layouts, software, reviews, user-generated materials, and other content. Depending on the material, rights may belong to FALSE ALARM LLC, our contractors or technology providers, licensors, or the owners of the brands and products represented on the site.
Permission to access the website does not give you ownership of any website material or intellectual property. Content may be viewed and used only as reasonably necessary for personal browsing, product evaluation, and purchasing activities. Any use beyond those purposes must have the appropriate authorization and must respect the rights of the applicable owner.
Product Details and Availability
We make reasonable efforts to maintain accurate information concerning products, descriptions, images, specifications, pricing, and inventory. Nevertheless, information presented online may occasionally contain errors or become outdated. Product photographs may not perfectly represent the physical item because of packaging revisions, manufacturing changes, lighting, display settings, or differences between screens.
Inventory levels can change without advance notice. We may correct typographical or pricing mistakes, modify product information, restrict quantities, remove products from the store, or decline an order when an error or inventory issue makes fulfillment impractical. Where necessary, we may contact customers concerning a material change affecting an order.
Orders and Purchase Acceptance
Customers placing an order must provide information that is accurate, complete, and sufficient for billing, payment, delivery, and fulfillment. Sending an order request through the website does not automatically establish that the purchase has been accepted. We may review submitted orders and may refuse, modify, or cancel a transaction when reasonably necessary, including in situations involving inventory limitations, payment problems, suspected fraud, pricing mistakes, or other legitimate business concerns.
If a transaction is cancelled after payment has been successfully collected, amounts attributable to the cancelled portion will generally be returned through the applicable original payment method, subject to the circumstances of the purchase and any rights or requirements established by law.
Customers should carefully check product selections, quantities, billing information, shipping details, and other order information before submitting payment. Once an order has entered fulfillment or has been transferred for shipment, cancellation or modification may no longer be available.
Pricing and Payment Processing
Product prices displayed on the website may be changed at any time without advance notice. Depending on the transaction, applicable taxes, delivery fees, and other charges may be calculated and added during checkout. The final amount presented before purchase should be reviewed carefully by the customer.
We may use independent payment companies to process transactions. By submitting a payment method, you confirm that you are authorized to use that method and permit the applicable payment processor to handle the transaction for the amount authorized through checkout. We may decline or cancel transactions when there are reasonable concerns regarding unauthorized payments, fraudulent activity, unusual purchasing behavior, security risks, pricing discrepancies, or other circumstances that could affect the integrity of the transaction.
Shipping, Delivery, and Returns
Purchases are also governed by the shipping and return information made available on our website. Shipping estimates are provided as general guidance and do not constitute a guarantee of delivery on a particular date. Carrier operations, weather conditions, holidays, address problems, inventory limitations, transportation disruptions, and other circumstances may affect delivery schedules.
Customers are encouraged to review the applicable shipping and return terms before completing an order. These Terms are not intended to remove, restrict, or waive any consumer rights or legal protections that cannot lawfully be excluded.
Customer Accounts
Some functions of the website may require an account. When creating or maintaining an account, you agree to provide truthful and current information and to take reasonable steps to protect your login credentials. You are generally responsible for activity performed through your account unless the activity resulted from circumstances outside your reasonable control.
If you believe that someone has accessed your account without authorization, you should notify us as soon as reasonably possible. We may restrict, suspend, or close accounts where information is materially inaccurate, deceptive, fraudulent, unlawful, or inconsistent with these Terms.
Reviews, Comments, and Other Submissions
Where the website allows customers to submit reviews, comments, questions, photographs, feedback, or other material, the person submitting that material remains responsible for its content. You represent that you have the necessary permission and legal rights to submit the material and that your submission does not violate another person’s intellectual property, privacy, publicity, contractual, or other legal rights.
Submissions must not contain unlawful, fraudulent, deceptive, threatening, abusive, defamatory, obscene, discriminatory, or otherwise inappropriate material. Users must not submit malicious programs, viruses, harmful scripts, or other code intended to interfere with the website or damage another person’s systems.
We may review, reject, restrict, or remove submitted material when we reasonably determine that it conflicts with these Terms, applicable law, or the rights and interests of others.
Third-Party Providers and External Websites
Various functions of the store may depend on outside providers, including companies responsible for payment processing, shipping, hosting, analytics, communications, customer service, and related technical services. These third parties may establish their own contractual terms and privacy practices, which can apply to your interactions with their services.
Our website may also provide links or references to external websites. Such websites are operated independently and are not controlled by FALSE ALARM LLC. We do not guarantee the accuracy, availability, security, content, or privacy practices of third-party websites. Customers who follow external links do so at their own discretion.
Privacy and Information Handling
Your use of the website is subject to our Privacy Policy, which describes the ways information may be collected, processed, retained, and disclosed in connection with our services. By continuing to use the website, you acknowledge that you have had an opportunity to review the Privacy Policy and understand that it forms part of the rules governing your use of our online services.
Suspension and Termination
We may limit, suspend, or terminate access to the website, an account, or particular features when reasonably necessary to protect customers, business operations, website security, intellectual property, or the rights of another party. Such action may also be taken when a user violates these Terms, applicable law, or other requirements governing website use.
Disclaimers and Website Availability
To the fullest extent permitted by applicable law, the website and its materials are provided on an availability basis. We do not promise that the website will operate continuously, remain accessible at every moment, contain completely current information, or function without technical interruptions or errors. Temporary outages, maintenance, software issues, network problems, security events, and other technical circumstances may affect website availability.
Nothing in these Terms is intended to exclude a warranty, statutory protection, or consumer right when applicable law does not permit such exclusion.
Limitation of Responsibility
To the extent allowed by applicable law, FALSE ALARM LLC will not be liable for indirect, incidental, special, consequential, or comparable losses resulting from access to or use of the website, inability to use the website, reliance on online information, or dealings involving independent third-party services. Any limitation contained in these Terms applies only to the extent legally permitted and does not remove liability that cannot lawfully be excluded.
Customer Indemnification
To the extent permitted by law, you agree to accept responsibility for claims, losses, damages, liabilities, and reasonable costs resulting from your unlawful use of the website, breach of these Terms, violation of another party’s legal rights, or material you submit through the website. This provision applies only to the extent that applicable law permits such responsibility to be imposed.
Updates to These Terms
We may amend these Terms periodically to reflect changes in our business operations, website functions, technology, legal obligations, or customer services. Revised terms will be posted on the website together with an updated date when appropriate. Continued use of the website following publication of revised Terms constitutes acceptance of the changes to the extent recognized by applicable law.
Applicable Law and Disputes
These Terms will be interpreted according to the laws applicable to the relevant transaction and lawful use of the website. Disputes will be addressed in accordance with applicable consumer protection requirements and other mandatory legal provisions. Nothing in these Terms is intended to deprive a customer of rights that cannot legally be waived.
Contact Information
Questions regarding these Terms, website access, orders, purchases, or our independent retail services may be directed to FALSE ALARM LLC.
FALSE ALARM LLC
6244 CASTLEGATE DR W APT 9307
CASTLE ROCK CO 80108
US
Email: lushretailer@gmail.com
Phone: 1-800-648-5415
By continuing to access or use the website, you acknowledge that you have reviewed these Terms of Use and agree to comply with the provisions that lawfully apply to your use of the website, your account, and our related retail services.