We are here to assist with questions about our products, orders, shipping, returns, payments, website services, and other matters related to your shopping experience. FALSE ALARM LLC is committed to providing helpful and responsive customer support and welcomes customers to contact us whenever assistance is needed.

Whether you need information about a recent purchase, have a question before placing an order, need help understanding shipping or return procedures, or would like to report an issue with your shopping experience, our support team will make reasonable efforts to review your request and provide useful information.

For general questions and customer assistance, please contact us by email at lushretailer@gmail.com. Email is a convenient option for questions that may require order details, written explanations, or supporting information. When contacting us about an existing purchase, please include relevant information such as your name, order details, and a description of the issue so that we can better understand your request.

You may also reach FALSE ALARM LLC by telephone at 1-800-648-5415. Customers may use this number for questions concerning orders, products, delivery, returns, account matters, or other general customer service needs. We recommend having your order information available when calling about a specific transaction.

Written correspondence may be sent to the following business address:

FALSE ALARM LLC

6244 CASTLEGATE DR W APT 9307
CASTLE ROCK CO 80108
US

We encourage customers to contact us promptly if they experience an issue involving an order. This may include receiving an incorrect product, experiencing a shipping delay, receiving merchandise that appears damaged, having difficulty locating a delivered package, or encountering another problem that requires attention. Providing clear information about the circumstances can help us evaluate the matter more efficiently.

For shipping-related questions, customers may contact us regarding order processing, shipping charges, tracking information, delivery concerns, address issues, or other fulfillment matters. Delivery times can sometimes be affected by carriers, weather, holidays, transportation disruptions, inventory availability, or circumstances outside our direct control. We will make reasonable efforts to assist customers in understanding the available shipping information and the status of their orders.

Customers who have questions about returns or refunds may also contact us for guidance. Depending on the circumstances of the purchase, we may request order information, proof of purchase, photographs, or other details needed to evaluate a return or refund request. Customers should refer to the applicable return policy for eligibility requirements and procedures.

If you are contacting us regarding a payment issue, please provide enough information for us to identify the relevant transaction while avoiding unnecessary disclosure of sensitive financial information. Payment processing may involve independent third-party providers, and certain payment-related questions may require coordination with the applicable payment service.

For website-related concerns, customers may contact us if they encounter difficulties accessing pages, viewing product information, submitting an order, using account features, or completing another function of the online store. We appreciate reports of technical problems because they can help us identify areas that may require attention or improvement.

FALSE ALARM LLC operates as an independent retailer offering authentic products from selected brands. We are not affiliated with, owned by, sponsored by, endorsed by, or operated by the brand owners whose products may be available through our store. References to third-party brands, trademarks, product names, or other intellectual property are made for product identification and retail purposes.

When contacting customer service, please provide accurate information and describe your concern as clearly as possible. If your request relates to an order, including the relevant order number and basic purchase details can help us locate the transaction more efficiently. Please do not send passwords, complete payment card numbers, or other highly sensitive information unless specifically requested through an appropriate and secure process.

We value customer feedback and welcome comments about our products, services, website, and overall shopping experience. Suggestions, questions, and concerns help us understand customer needs and identify opportunities to improve our independent retail operations.

For all customer service inquiries, please use the contact information provided above. FALSE ALARM LLC will make reasonable efforts to review inquiries and respond with appropriate information based on the nature of the request and the details available.

Independent Retailer of Authentic fairlife Products

FALSE ALARM LLC is an independent retailer offering authentic products from selected brands. We are not affiliated with or operated by fairlife. Any reference to fairlife or its products is provided solely for identification of merchandise offered through our independent retail business.

Email: lushretailer@gmail.com

Phone: 1-800-648-5415

Mailing Address: 6244 CASTLEGATE DR W APT 9307, CASTLE ROCK CO 80108, US