FALSE ALARM LLC strives to make ordering and delivery as straightforward and dependable as possible. As an independent retailer, we carefully handle customer orders from the time a purchase is submitted through the preparation and dispatch of the merchandise. This Shipping Policy describes our general shipping practices, including order processing, shipping fees, delivery expectations, tracking, address requirements, and procedures for addressing delivery-related concerns. By placing an order through our store, customers acknowledge that shipping and delivery may be affected by circumstances involving carriers, destinations, product availability, and other factors outside our direct control.
Eligible orders with a merchandise subtotal of $20 or more qualify for complimentary standard shipping. The free shipping benefit is generally applied automatically during checkout when the qualifying merchandise amount has been reached. Orders with a merchandise value below the applicable threshold may incur a standard shipping fee. Any shipping charge that applies to an order will be presented during checkout before the customer completes the transaction, allowing the customer to review the applicable costs before submitting the purchase.
After an order is placed, we begin fulfillment once payment has been successfully authorized or received and the necessary order details have been confirmed. Orders are normally prepared as promptly as practical, but fulfillment time can differ depending on inventory, order volume, seasonal demand, weekends, holidays, promotional activity, or other business conditions. Processing estimates are provided for general guidance and should not be interpreted as a promise that an order will be dispatched or delivered on a specific date.
After merchandise has been handed to the shipping carrier, transportation and final delivery are primarily managed by that carrier. Transit times can vary based on the delivery destination, carrier operations, package volume, weather, transportation conditions, holidays, and unexpected logistical events. Any delivery timeframe shown or communicated to customers should therefore be regarded as an estimate. FALSE ALARM LLC does not guarantee a particular arrival date when delivery depends on a third-party carrier.
Customers are responsible for providing accurate and complete shipping information when submitting an order. Delivery details should include the recipient’s full name, street address, apartment or unit number when applicable, city, state, ZIP code, and any additional information needed by the carrier to complete delivery. An incorrect or incomplete address may prevent successful delivery and can result in delays, returned merchandise, additional transportation expenses, or other complications. Customers should carefully review their shipping information before finalizing an order.
When a package is returned because the recipient supplied an incorrect address, failed to provide sufficient delivery information, or was otherwise unable to receive the package following carrier delivery attempts, customers may be required to contact our customer service team before another shipment is arranged. If a replacement shipment is requested under circumstances caused by an incorrect address or another recipient-related issue, additional shipping charges may be required.
When the selected delivery method provides tracking, shipment details may be sent to the customer after the order has been dispatched. Tracking records are not always available immediately after a package leaves our facility. A carrier may need additional time to receive, scan, sort, and register the shipment before movement becomes visible through its tracking system. Customers should allow a reasonable period for tracking information to update, particularly shortly after dispatch.
Although we make reasonable efforts to support timely delivery, circumstances outside our control may interfere with transportation schedules. Examples include severe weather, natural events, emergency conditions, carrier disruptions, unusually high holiday demand, transportation interruptions, labor-related delays, public emergencies, inaccurate delivery information, or other circumstances affecting the carrier’s network. Such events may extend delivery times. We will provide reasonable assistance when possible, but we cannot assume responsibility for delays caused by independent transportation providers or events beyond our reasonable control.
If a tracking record shows that a package was delivered but the customer cannot find it, the customer should first check areas where packages are commonly placed. This may include the front entrance, mailbox, parcel locker, reception desk, leasing office, building management area, or another secure location associated with the delivery address. Customers may also contact the carrier directly and provide the tracking number for additional delivery information. If the package still cannot be located, customers may contact FALSE ALARM LLC so that the available order and shipping details can be reviewed and appropriate assistance can be considered.
An order containing multiple products may occasionally be fulfilled through more than one shipment. Products may be prepared or become available at different times, which can cause an order to arrive in separate packages. Customers who receive only part of an order should review the shipment notifications and tracking information associated with the purchase before concluding that an item has been lost. When applicable, separate tracking details may be provided for different packages.
The $20 free standard shipping qualification is based on the merchandise value that is eligible for the promotion. Taxes, shipping fees, and certain other charges are generally not included when determining whether the merchandise threshold has been satisfied. Discounts, promotional adjustments, cancellations, returns, or changes to an order may alter the qualifying merchandise amount. Where permitted by the circumstances of the transaction, a change that causes the merchandise subtotal to fall below the required threshold may affect the customer’s shipping eligibility.
Customers are encouraged to examine their packages promptly after delivery. If a shipment arrives with visible damage, customers should preserve the original packaging and merchandise and contact us within a reasonable period. Providing photographs of the damaged package, shipping label, and affected products may assist us in evaluating the situation and, where appropriate, communicating with the delivery carrier. Keeping the packaging may also be useful if the carrier requires evidence as part of a transportation claim.
Product availability displayed on our store is maintained with reasonable care, but inventory can change between the time an order is submitted and the time fulfillment begins. In unusual situations, an item may become temporarily unavailable or require additional handling before it can be shipped. If a material fulfillment issue affects an order, we may contact the customer regarding the situation and any available resolution. Processing or delivery may take longer when additional inventory or fulfillment arrangements are necessary.
Shipping options and fulfillment procedures may differ according to the merchandise purchased, the destination, and operational circumstances. FALSE ALARM LLC functions as an independent retailer and manages the retail order-processing and customer-support functions associated with purchases made through our store. We do not manufacture or operate the brands represented in our product selection, and we are not responsible for the internal shipping systems or transportation policies of third-party carriers.
Independent Retailer of Authentic fairlife Products
FALSE ALARM LLC is an independent retailer that offers authentic merchandise from selected brands. We are not affiliated with, sponsored by, endorsed by, or operated by fairlife. References to brands or products on our store are provided in connection with our independent retail activities and do not establish a corporate relationship with those brand owners.
Customers who need assistance with shipping charges, order preparation, tracking information, delivery concerns, address corrections, damaged shipments, or other fulfillment questions may contact FALSE ALARM LLC by email at lushretailer@gmail.com or by telephone at 1-800-648-5415. Written correspondence may be directed to 6244 CASTLEGATE DR W APT 9307, CASTLE ROCK CO 80108, US. Our team will make reasonable efforts to review shipping questions and provide customers with useful information concerning the status and handling of their orders.