We want customers to feel confident when shopping with FALSE ALARM LLC and aim to make the return process as clear and practical as possible. If an eligible product is not suitable or does not meet your expectations, you may be able to request a return, refund, or exchange depending on the purchase method, condition of the merchandise, and other applicable requirements. Our customer care team is available to answer questions and help determine the appropriate process for your particular order.

Customers seeking a refund should have the original product and valid proof of purchase available whenever possible. A receipt, order confirmation, transaction record, or other acceptable documentation may be needed to verify the purchase and determine the appropriate refund method. Return eligibility can vary depending on whether the item was purchased online, by telephone, or through a participating physical retail location.

Before sending any product back by mail, customers must contact FALSE ALARM LLC and receive return instructions or authorization. Please reach out to us at lushretailer@gmail.com or 1-800-648-5415 before shipping a mailed return. Packages sent without prior authorization may experience delays or may not be accepted for processing. Contacting our customer care team in advance allows us to confirm the applicable requirements and provide the correct return destination and instructions.

Unless we have agreed otherwise because of an error in fulfillment or another issue attributable to our business, the customer is generally responsible for the cost of return shipping. Return postage or other shipping expenses are not ordinarily added to the refund amount. Customers should use an appropriate shipping method and retain any tracking or shipment information until the return has been received and processed.

For merchandise purchased directly at an eligible physical retail location, customers should generally return the item through an appropriate retail location and provide the original receipt or another acceptable form of purchase verification. When a refund is approved, the refund may be issued to the original payment method. Transactions initially completed with a gift card will generally be credited back to a gift card rather than converted into cash.

Online and telephone orders may have different return procedures from purchases completed in person. Customers should contact our customer care team before mailing merchandise purchased through these channels. We can review the transaction, confirm whether the item is eligible, and explain the available return options. In certain circumstances, an online purchase may be eligible for return at a participating retail location when the customer provides sufficient proof of purchase.

If a customer cannot provide a receipt or other acceptable purchase documentation, a refund may not be available. Depending on the product and circumstances, an exchange may be considered at our discretion. Any exchange is subject to the eligibility of the returned item and the availability of a suitable replacement product. The absence of proof of purchase does not guarantee that an exchange or other resolution will be available.

Purchases made using third-party payment services may require additional steps. If an order was paid through a service such as Afterpay or PayPal, customers should contact us before attempting to return the merchandise. The original payment provider may have specific procedures concerning refunds, payment plans, or transaction adjustments. Our customer care team can explain the return process that applies to the particular payment method.

For Afterpay transactions, customers should keep their purchase receipt and any relevant order or payment information. An approved return may affect the remaining installment balance or payment schedule associated with the transaction. Because Afterpay administers its own payment arrangements, customers should also review their Afterpay account after a refund has been processed to confirm how the adjustment has been applied.

For purchases completed through PayPal, customers should contact FALSE ALARM LLC at lushretailer@gmail.com or 1-800-648-5415 before returning an item. Depending on the transaction, an approved refund may need to be sent through the original PayPal payment method. A physical retail location may not be able to process a PayPal transaction directly, so customers should obtain instructions before visiting a store or sending merchandise.

Orders that were placed online and later collected from a retail location may generally be eligible for return through an appropriate participating location when valid purchase information is available. Customers who do not have their receipt or order documentation should contact customer care for assistance. Where permitted, an exchange may be considered, although availability of a replacement product is not guaranteed.

Products originally purchased at a physical retail location should normally be returned through an eligible retail location with appropriate proof of purchase. Customers who are uncertain about the applicable procedure may contact our customer service team before attempting the return. Without sufficient proof of purchase, we may be unable to issue a refund, although an exchange may be considered depending on the circumstances.

All mail-in returns must be approved before shipment. Customers should not independently send merchandise to an address without first confirming the correct return procedure with our team. Unauthorized packages may be delayed, returned to the sender, or otherwise unable to be processed. To request return authorization, verify eligibility, or obtain shipping instructions, please contact FALSE ALARM LLC at lushretailer@gmail.com or 1-800-648-5415.

If you receive a product that is different from the item you originally ordered, please notify us as soon as possible. We will review the order details and determine an appropriate solution. When the correctly ordered product is available, we may arrange for the intended item to be provided without an additional charge for the replacement product. If the requested merchandise is unavailable because it is discontinued, seasonal, limited edition, sold out, or otherwise no longer offered, we may provide a refund for the affected item instead.

Return requests are evaluated according to the circumstances of the purchase and the information available to us. Factors may include the original purchase channel, condition of the merchandise, proof of purchase, payment method, product eligibility, and availability of an appropriate replacement. Products should be returned in suitable condition and accompanied by relevant documentation whenever possible. We may decline a return or refund request when the applicable requirements have not been satisfied.

Customers should contact us before shipping merchandise whenever a mail return is being considered. Our customer care team can help clarify eligibility, required documentation, return instructions, and the expected process for the original payment method. We can be reached by email at lushretailer@gmail.com or by telephone at 1-800-648-5415. Written correspondence may be sent to FALSE ALARM LLC, 6244 CASTLEGATE DR W APT 9307, CASTLE ROCK CO 80108, US.

FALSE ALARM LLC is an independent retailer offering authentic products from selected brands. We are not affiliated with, sponsored by, endorsed by, or operated by fairlife.